My Letter to the MTA re: New Rochelle
Part of what we pay for is a guarantee: a guarantee that the MTA will do its best to get us to our destination in a safe and timely matter. This was jeopardized on July 21st.
I was one of the unlucky daily commuters that received a ruined morning in exchange for a ride to work. I just graduated college, and am working in the city at my first post-graduate job. I am struggling financially.
Despite draining out $250 a month to loyally ride from Glenbrook to Grand Central twice a day, I have often been victim to inconsistent schedules, leaking/hot/dark cars, and odorous air, but the New Rochelle incident topped everything.
I understand that accidents happen. However, I believe the MTA should offer some kind of compensation to its daily riders. That day, I ended up missing a huge meeting, and ended up spending $30 to take a cab into the city, plus loosing $27 for two hours of missed work.
I suggest and request that you consider offering discounted or comp tickets to the loyal customers. Many of us have record of buying the ridiculously expensive monthly passes religiously, and I know we would all appreciate it as a token of your acknowledging the terrible inconvenience, financially and professionally, that the New Rochelle incident induced.